Welcome to the Leogon Help Center. Below are answers to the most frequently asked questions about our products, services, shipping, returns, and more. If you still need help, please visit our Contact Page.

🔧 Product Questions

Q: What type of beauty tools do you manufacture?

A: We specialize in Manicure tools, Pedicure tools, Eyelash Tweezers, Piercing Forceps, Tweezers, Barber Scissors and more. All tools are precision-crafted with ISO-compliant materials. View our full product collection.

Q: Can I order customized tools with my brand?

A: Yes! We offer OEM/ODM manufacturing, including custom logo, surface finish, and branded packaging. Visit our Terms & Conditions for more info on private labeling.

Q: Are your tools safe for professional use?

A: Absolutely. All our instruments are designed for professional salon, spa, clinic, and personal care use, with rigorous quality checks at each step.

Q: Do you provide maintenance tips for your tools?

A: Yes. We provide detailed care instructions to extend the life of your tools. Check our Product Care Guide for more information.

📦 Shipping & Delivery

Q: Do you ship internationally?

A: Yes, we ship worldwide via trusted couriers like DHL, FedEx, and UPS. Visit our full Shipping Policy for rates and delivery times.

Q: How long will it take to get my order?

A: • Retail Orders: 7–14 business days
• Custom/Bulk Orders: 4–6 weeks
• Express shipping is available upon request.

Q: Will I have to pay import taxes?

A: Possibly. International buyers are responsible for any customs duties or import taxes in their region. See our Shipping Policy for more.

Q: Can I track my shipment?

A: Yes. Once your order is dispatched, we will provide a tracking number so you can monitor your delivery in real-time.

🔄 Orders & Returns

Q: Can I cancel or change my order?

A: Yes, within 12 hours of placing the order. For changes after dispatch, please refer to our Refund & Return Policy.

Q: What if I receive a damaged or defective tool?

A: We stand by our quality. Contact us within 48 hours of delivery with photos, and we’ll offer a replacement or refund. See our Refund & Return Policy for full details.

Q: Do you accept returns?

A: Yes. Returns are accepted within 7 days for unused tools. Please see our full Refund & Return Policy for eligibility and process.

Q: How do I request a refund?

A: Simply contact our support team with your order number and reason for return. We will guide you through the refund process.

🧾 Payments & Security

Q: What payment methods do you accept?

A: We accept major options like PayPal, Bank Transfer, Western Union, and credit/debit cards (depending on platform).

Q: Is my payment information secure?

A: Yes. Our site is protected with SSL encryption, and we never store your payment data. Read our Privacy Policy for full details.

Q: Do you offer installment payment options?

A: Currently, we do not offer installment plans, but we may introduce them in the future.

🛠 Custom & Wholesale Orders

Q: Do you accept bulk or wholesale orders?

A: Absolutely. Whether you’re a distributor, salon chain, or eCommerce seller, we offer discounted bulk pricing and fast production. Contact us via the Contact Page to get a custom quote.

Q: Can I get a sample before ordering in bulk?

A: Yes. Sample orders are available upon request to verify product quality and customization options.

Q: Do you provide exclusive designs for bulk buyers?

A: Yes. We can work with you to create exclusive tool designs that match your brand identity.

🧑‍💼 Still Have Questions?

We’re here to help!
👉 Visit our Contact Page
📧 Or email us at info@theleogon.com